Amazon.com Inc has amassed a vast amount of sensitive personal information on its customers. Internal documents reveal how a former aide to Joe Biden helped the tech giant build a lobbying juggernaut that has gutted legislation in two dozen states seeking to give consumers more control over their data.

In recent years, Amazon.com Inc has killed or undermined privacy protections in more than three dozen bills across 25 states, as the e-commerce giant amassed a lucrative trove of personal data on millions of American consumers.

Amazon executives and staffers detail these lobbying victories in confidential documents reviewed by Reuters.

In Virginia, the company boosted political donations tenfold over four years before persuading lawmakers this year to pass an industry-friendly privacy bill that Amazon itself drafted. In California, the company stifled proposed restrictions on the industry’s collection and sharing of consumer voice recordings gathered by tech devices. And in its home state of Washington, Amazon won so many exemptions and amendments to a bill regulating biometric data, such as voice recordings or facial scans, that the resulting 2017 law had “little, if any” impact on its practices, according to an internal Amazon document.

The architect of this under-the-radar campaign to smother privacy protections has been Jay Carney, who previously served as communications director for Joe Biden, when Biden was vice president, and as press secretary for President Barack Obama. Hired by Amazon in 2015, Carney reported to founder Jeff Bezos and built a lobbying and public-policy juggernaut that has grown from two dozen employees to about 250, according to Amazon documents and two former employees with knowledge of recent staffing.

One 2018 document reviewing executives’ goals for the prior year listed privacy regulation as a primary target for Carney. One objective: “Change or block US and EU regulation/legislation that would impede growth for Alexa-powered devices,” referring to Amazon’s popular voice-assistant technology. The mission included defeating restrictions on artificial intelligence and biometric technologies, along with blocking efforts to make companies disclose the data they keep on consumers.

The document listed Carney as the goal’s “primary owner” and celebrated killing or amending privacy bills in “over 20 states.”

This story is based on a Reuters review of hundreds of internal Amazon documents and interviews with more than 70 lobbyists, advocates, policymakers and their staffers involved in legislation Amazon targeted, along with 10 former Amazon public-policy and legal employees. It is the third in a series of reports revealing how the company has pursued business practices that harm small businesses or put its own interests above those of consumers. The previous articles showed how Amazon has circumvented e-commerce regulations meant to protect Indian retailers, and how it copied products and rigged search results to promote its own brands over those of other vendors on its India platform.

In an August interview with Reuters, Amazon CEO Andy Jassy declined to comment on why the company has opposed major privacy-protection bills but said: “We have always been very passionate about the privacy of our customers.” An Amazon webpage that explains Alexa calls privacy the technology’s “foundational principle.”

In a statement, Amazon said: “The premise of this story is flawed and includes reporting that relies on early, incomplete drafts of documents to draw incorrect conclusions.” The company said it protects consumers’ privacy and doesn’t sell their data. “We know we must get privacy right in order to meet our customers’ high expectations.”

Amazon said the 2018 document listing Carney’s goals to defeat privacy regulation is “out-of-date” and does not reflect the company’s current public-policy objectives. The company said it has opposed “poorly crafted” state privacy bills. It said it would prefer a federal law that “requires transparency about data practices, prohibits the sale of personal data without consent, and ensures that consumers have the right to request access to and delete their personal information.”

Amazon’s lobbying against privacy protections aims to preserve the company’s access to detailed consumer data that has fueled its explosive online-retailing growth and provided an advantage in emerging technologies, according to the Amazon documents and former employees. The data Amazon amasses includes Alexa voice recordings; videos from home-camera systems; personal health data from fitness trackers; and data on consumers’ web-searching and buying habits from its e-commerce business.

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